When booking paddock hire at Waterloo all clients (including visitors attending the booking with client) agree to the following terms and conditions:
Safety
- Clients use the paddocks at their own risk. Waterloo accepts no responsibility for any injuries or incidents caused to a client, their dog or anyone else attending with them, whilst onsite. Vehicles and contents are left at the owner’s risk.
- Please do not enter the paddock before your session begins and do not leave later than your agreed departure time. Please leave the paddock 5 minutes before the end of your time slot even if you arrive late and shut all gates behind you. If you arrive and there is someone using the paddock during your time slot, do not enter the field, please call us immediately.
- Be mindful of other dogs when you arrive and leave as they may be reactive. Keep your dog on a lead at all times when not in the field. The kennels is operational all year round so other dogs may be seen or heard from inside all paddocks.
- Waterloo’s fields are in a rural location. Please be mindful of uneven ground. We encourage you to wear suitable sturdy footwear and watch for trip hazards including but not exclusively tree stumps, animal burrows and low lying branches, brambles and stinging nettles.
- Be aware that the condition of the paddocks varies throughout the year depending on the weather. There may be wet, muddy and slippery patches in winter and cracked dry ground in the summer. You may not be informed at time of booking. If you want to check this, please ask before arrival.
- We are located on a working farm, there is the possibility of wildlife (such as deer, foxes, rabbits) and/or livestock in adjacent fields. Please be mindful if your dog has a strong prey drive.
- The woodland walk includes a natural wildlife pond which has deep water at one end. This is intended for canine use only and not for swimming.
- Children under 18 must be accompanied and supervised by an adult at all times. Waterloo accepts no responsibility for any children on the premises.
- Equipment provided is intended solely for canine use. Waterloo accepts no responsibility for any canine or human injury caused by use of the equipment. All equipment belongs to Waterloo and must not be removed.
- We advise you to check yourself and your dog thoroughly for ticks after walking in long grass. Ticks can carry lyme disease which can be passed on to humans and dogs. Seek medical advice if you notice that you have had a tick bite.
Security
- Please note it is a legal requirement in the UK to ensure that your dog is microchipped and wearing a collar with a tag in public areas, which includes Waterloo paddocks.
- We do our utmost to ensure that the field and paddocks are secure including regular perimeter checks, however due to the presence of wildlife and weather conditions out of our control, fencing and gates can move and cracks may appear. If you notice a hole or if your dog digs a hole then please let us know immediately.
- The fence in the woodland walk is 4ft high. Please do not book this field if your dog is able to jump this height and has poor recall.
- Your dog must be supervised closely at all times and we do not accept responsibility for its safety or if it escapes the paddock.
Dog Health
- All dogs must be up to date with their annual vaccinations including Kennel Cough, as well as worming, flea and tick treatments.
- If your dog, or any it lives with, is showing any ill health (coughing, diarrhoea, vomiting, general lethargy, etc) users agree to cancel the session. We reserve the right to cancel your booking should we deem any dog to be unsuitable due to their health.
- Waterloo accepts no responsibility for any illness, injury or death caused to a dog during or after your time on Waterloo premises or resulting vet bills.
- We advise all clients to insure their dog for all circumstances including third party liability to cover their period of hire.
- We advise you to check over your dog thoroughly after using Waterloo paddocks – for grass seeds, burrs which could cause irritation, or ticks.
Social Walks and Youth Clubs
- Only reliably-sociable dogs may attend Waterloo group walks such as Social Walks and Youth Club. The accompanying adult is responsible for the behaviour and recall of their own dog.
- We are very supportive of rescue and rehomed dogs however if you think the group environment might be too overwhelming or overstimulating then please keep your dog on a lead until they have settled in, for the safety of the other dogs and owners on site.
- Waterloo reserves the right to remove a dog from a walk or ask an owner to leave if the dog is being aggressive or disruptive.
- There will always be at least one, if not more, fully trained member/s of Waterloo staff present at all times during the walks. If you need assistance then please ask for help.
General
- Strictly no litter to be left in the paddocks, all litter must be taken home. Please leave the paddocks in a clean and tidy condition.
- Smoking, open fires and the use of BBQs are not permitted on site.
- There are no toilet facilities on site.
- Please only use compostable poo bags for dog waste. All dog waste must be bagged and binned – green compost bins are provided. These bins are for dog waste only, which we compost, so please don’t use plastic bags.
- There is a tap, located on the left side of the main entrance gate of the Woodland walk, which you’re welcome to use to provide drinking water for your dog.
- Clients agree that the proprietors maintain full control and possession of the secure dog fields. The hire of Waterloo dog fields does not constitute any rights over the land.
Bookings
- All bookings must be paid for in advance and are non-refundable. If you need to change your booking please give us 24 hours notice.
- It is the responsibility of the client to check they have received a confirmation email prior to arriving at Waterloo. It is imperative that you check that the date and time is correct for your booking.
- Waterloo offers a few different paddocks depending on the nature of your dog. We will recommend the most suitable for you and will direct you to your chosen paddock on your first visit to us.
- We reserve the right to cancel your booking at any time, although every effort will be made not to do this and a full refund or alternative slot will be offered.
If you have any issues please do not hesitate to call us:
Office 01242 680412, Liz/Tash 07837666779 or Phil 07836366532.